How durable is the color/plating on the jewelry?
A. Our jewelry is crafted with high-quality plating to provide a lasting, realistic finish. However, over time, the plating may naturally wear. To ensure longevity, we recommend following the care instructions provided with each piece.

Will the product look exactly like the image on the website?
A. While we make every effort to display our products accurately, slight variations in color and design may occur due to lighting, photography, or differences in monitor settings.

Are the products hypoallergenic?
Yes, our jewelry is made using hypoallergenic materials that are safe for most skin types. However, if you have known sensitivities to certain metals, please review the product details before purchasing.

Can I modify or cancel my order after it has been placed?
A. Orders can be modified or canceled within 24 hours of placing them. After this time, the order is processed and changes may no longer be possible. Please contact our customer service team as soon as possible for any modifications.

What is the delivery time for my order?
A. Standard delivery usually takes 5-7 business days, depending on your location. You’ll receive a tracking number once your order has been shipped.

How can I return or exchange a product?
A. We accept returns and exchanges within 15 days of receiving your order. The product must be unused and in its original condition with tags attached. For more details on our return policy, please refer to our Shipping & Return page or contact customer support.

How do I contact Velcuss customer support?
A. You can reach our customer support team via email at support@velcuss.com. We are available Monday to Friday, from 9 AM to 6 PM.

Can I gift wrap my order?
A. Yes, we offer gift wrapping for a small additional charge. You can select this option during checkout.

Do you offer international shipping?
A. Currently, we offer domestic shipping only within India. However, we are working on expanding our services to international customers, so stay tuned for updates.

Is it safe to shop on Velcuss online store?
A. Yes, shopping with Velcuss is completely safe. We use secure payment gateways and encrypt your personal and payment information to ensure your privacy and security.